t: 0845 225 3100
f: 0845 225 3101
e: info@triscansystems.com

Service Centre

At Triscan we are committed to excellence in every area. That´s why as well as innovative, best of breed products, we also provide the highest levels of service and support.

From our HQ...

24 hour support available
On-line authorisation support
Remote diagnostics
Service Desk Support
Software upgrades
Technical advice

...and around the country

Data polling services
On-site troubleshooting
Product training on-site or centralised locations
Project Management
Site surveying
System configuration to specific customer requirements

Triscan provides on-line support covering first level call management and second level diagnostic investigation.

As part of this, we are able to offer advice and assistance on a full range of technical and operational issues, both to customers and contractors who may be working on-site. In addition, our expertise coupled with the remote diagnostic capabilities enjoyed by most of our products, allows our advisors to remotely test and identify any potential hardware or database problems. In this way, faults can be diagnosed and corrected as quickly and efficiently as possible.

Our highly experienced team of analysts and technical engineers are available across all areas of the UK and we have authorised business partners that extend our support network across a number of global markets. We are also happy to assist you in a range of other areas such as site surveying, on-site troubleshooting and of course, system installation and testing.