Triscan Toolkit Improves Customers Operations

Triscan Systems Limited is pleased to announce significant operational enhancements to its post and pre sales service offering. A "Toolkit" has been put in place by the Blackburn based business to ensure that customers´ enquiries are dealt with in a professional, effective and efficient manner.

Utilising its existing Customer Relationship Management system (CRM) for the management of customer enquiries, a thorough review of customer requirements and trends has been performed. This has resulted in a restructure with the Service Centre, the addition of two new team leaders, the introduction of the Triscan Academy, additional liveried and stocked vehicles and a revised telephone system with dedicated contact numbers. These are being publicised and communicated to all customers in January; future plans include the development of an online call management and support function which will, in turn, allow the service delivery teams to provide exemplary service to the organisation´s customer base.

Gary Strange, Service Delivery Director of Triscan Systems said "As the Triscan product offering, particularly with regards to our data services, continues to develop, so does the requirement for a range of comprehensive support services. With the backup of a strong brand name and a very capable and loyal workforce, we find ourselves in a very strong position".

He continues "We can provide Triscan customers with tremendous opportunities to improve the operational efficiency of their fleet, and for many, the opportunity to ensure the collection of clean data to support duty rebate claims. The future of Triscan as an innovative and influential company looks very bright indeed and we are very excited about the opportunities we have in front of us".